Larson & Company, Certified Public Accountants in 765 North Main Street

Customer Reviews about Larson & Company, Certified Public Accountants:

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  Had Larson do my taxes for 2013, and my experience was as follows- I'll try to be as objective as I can in this review, as I have worked in customer service before and I know how it gets. Larson was recommended to me by a friend, and having worked as an independent contractor and having applied for medical school in 2013 I thought it would be worth it to use an accountant. From the get go I was a little disappointed in finding that none of the money I spent applying to medical school was deductible, but I could live with that. I didn't feel like the accountant was all that helpful as far as applying school expenses towards deductions, but the real problem occurred when I was communicating with the accountant, and in one email I requested follow up on a medical school deposit question and mentioned that I would be looking for more deductions. The correspondence stopped cold at that email. I was confused that the accountant did not reply at all, and figured this meant I had been dropped as a client. I found another accountant that completed my taxes and filed the return. I thought that concluded my business with Larson, but then I received an email from the accountant just several days before the tax filing deadline- over a month later- asking if I had found any deductions. Soon after, I received a bill from Larson CPA in the mail. I emailed the accountant who said that while he was sorry for the miscommunication, I still owed the full price of the tax preparation and was told to call the office manager. After talking with the office manager I was told she would talk with the finance manager and call me back. A week later after not getting a response, I called the office and asked why. I was told that she had called me back that same day, but I never received a call and there was no record of her calling in my call log. She was rude and condescending and insisted the whole ordeal was my fault and said things such as 'we don't like to bother our clients with emails about deductions'. To their credit, Larson did reduce the cost of my tax preparation by $100. I don't feel like the service level is worth what they charge for tax preparation, and a simple reply from the accountant would have saved both parties a lot of grief.
  By Ryan Smith, September 08, 2017

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